TrustRuby is a free, transparent platform for instant customer reviews. Consumers can leave reviews and companies can receive reviews, ratings and additional feedback.
In this article, you will learn:
So how are reviews published on Trust Ruby?
Buyers can write reviews on TrustRuby based on their purchases and customer experiences online. The only requirement is that they follow the review guidelines.
There are two aspects of reviews on TrustRuby:
- Customers giving Reviews
- Companies receiving feedback and rating
For the customers, the journey is like this:
- The customer purchases a product or service
- The customer decides to give the company some feedback
- The customer comes to TrustRuby.com
- The customer finds the company by its name or website domain
- The customer leaves a review.
If you are a customer, feel free to write a review now.
If you need additional guidance, check our Getting Started Guide for Reviewers.
For companies, the journey looks like this:
- The company is reviewed by a customer
- The company contacts the customer for further clarification if needed.
In addition, companies can contact their existing customers by uploading an Excel sheet with their email addresses.
The customers will, in this case, receive an invitation to review the company.
Again, it is necessary that companies follow the review guidelines as well. TrustRuby actively uses technology and human moderators to fight fake reviews.
If customers have already submitting their reviews for a given company, but their business profile is not claimed yet, the company cannot reply to reviews and identify the customers who reviewed them. If you are representing a business, feel free to claim your page for collecting reviews.
How reviews on Trustruby can help companies?
TrustRuby offers a variety of free rating widgets, which are super easy to integrate with their website - even on e-commerce platforms like WooCommerce and Shopify. They act as testimonials and can, play important role to convince the website visitor to purchase.
While TrustRuby is completely free, there are additional premium features that might help companies increase their conversion rate and drive more sales.
Reviews are known to be an important decision factor during customer journeys, so one premium feature that helps companies collect more reviews is API Access. With little developer effort, customers can leave a review through your newsletter or after completing a purchase.